 |
* Shipping:
o We ship all orders via UPS Ground. We charge a $5 flat fee for every item no matter its size or its weight.
o We usually ship within 1 to 2 Business Days after an order has been placed contingent upon the products being in stock, which in most cases they are. If we happen to be out of an item, we will immediately contact the customer to find out if they can wait a few more days for it to come in or if they want a full refund.
* Returns:
o If you’re not happy with the quality of our products within ninety days after receiving your order, just return any faulty merchandise with your invoice, and we’ll promptly refund your merchandise returned total, or make an exchange, whichever you prefer. Your complete and absolute satisfaction matters to us!
o Returning merchandise is easy and exchanges and returns are hassle-free. You don’t need to call or E-mail for authorization. Just make a copy of your invoice and send it along with the merchandise you’re returning. Then send your return to (customer pays for return shipment): Returns/Core Drill Bits Depot, 5724 Plauche Street, New Orleans LA 70123. For your own protection, we recommend that you use a traceable/trackable and insured shipping service like UPS Ground or FedEx Ground. All returned merchandise is the responsibility of the customer until actual delivery to Core Drill Bits Depot.
* Refunds:
o Refunds or credit to your account will be handled quickly…usually within 10 business days of the time you put the merchandise you’re returning in the mail. And, if we have your e-mail address, we’ll alert you as soon as your return is processed. No hassles, quick processing!
|
